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BCNLIP / IBP

Denial and Refund Portal

Denial and Refund Portal

Select the option that best describes your situation and we'll guide you through the next steps.

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I received a visa denial

Upload your denial letter and we'll assess your options — appeal, refund, or next steps.

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Check my refund status

Look up the current status of your refund case using your passport, email, or case number.

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Visa Denial Assessment

Upload a photo of your denial letter. We'll extract the key information automatically — you can review and correct it before submitting.

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Click to upload or drag your denial letter here

JPG or PNG · Max 10MB

Preview

Reading your denial letter...

✓ Extracted from document — please review
Denial Document Details
Your Contact Details
Who is submitting this request?

Submitting your case...

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We've received your case

Thank you for submitting your documents. A member of our team will review your case and contact you shortly via email or WhatsApp.

Check Refund Status

Enter any of the following details to look up your case.

Find your case

If you don't know your case number, enter the email address you used when applying.

Looking up your case...

Send us a message

Tell us what's on your mind. Our team will get back to you as soon as possible.

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Message received!

We've got your message and will get back to you soon at the contact you provided.